Cancellation Period:
Customers may cancel their reservation for hotel rooms or tour packages on Planet Earth Holidays within 15 days prior to the scheduled check-in or start date.

Refund Eligibility:
Cancellations made within the stipulated cancellation period are eligible for a full refund.
Cancellations outside the specified period may be subject to a cancellation fee.

Cancellation Fees:
– If a cancellation occurs outside the designated cancellation period, a cancellation fee of 100% of the total booking amount may apply.

Refund Process:
Refunds will be processed within 5 days from the date of cancellation.

Refunds will be issued using the same payment method used for the original booking.

Modification Option:
Customers may have the option to modify their reservation within a certain timeframe without incurring additional charges.

Force Majeure:
 In the event of unforeseen circumstances (e.g., natural disasters, government actions), Planet Earth Holidays reserves the right to modify or cancel reservations, with a full refund provided.

Communication:
Customers must communicate cancellations through the designated channels provided by Planet Earth Holidays, such as the online portal or customer support.

Exceptions:
Special promotions or discounted rates may have different cancellation policies, which will be clearly communicated during the booking process.

No-Shows:
– Failure to check in or start the tour without prior notice may result in the forfeiture of the entire booking amount.

Review of Policy:
 Planet Earth Holidays reserves the right to review and modify this cancellation policy periodically.

By making a reservation with Planet Earth Holidays, customers acknowledge and agree to abide by the terms of this cancellation policy. It is recommended to carefully read and understand the policy before confirming any bookings.